Engagrow Refund Policy

Welcome to Engagrow! We value your satisfaction and are committed to providing high-quality educational content. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

Eligibility for Refunds

1. Refund Window:
– Refunds are available for requests made within 48 hours of purchase.
– Our customer service operates from 9 AM to 6 PM, Monday to Saturday. Refund requests must be submitted within these hours to be processed.

2. Conditions for Refunds:
– Refunds are applicable only if the request is made within the specified 48-hour window.
– The course must not have been completed. A course is considered completed if more than 20% of the content has been accessed.

How to Request a Refund

1. Contact Us:
– Send an email to our customer support team at [support@engagrow.com] with your purchase details, including the course name and the date of purchase.

2. Processing Time:
– Refund requests will be reviewed and processed within 48 business Hour from the time of submission.
– If approved, the refund will be credited within 48 hours to your original payment method.

Non-Refundable Situations

1. Outside the Refund Window:
– Refund requests made after the 48-hour window are not eligible for a refund.

2. Content Access:
– If more than 20% of the course content has been accessed or completed, a refund will not be granted.

3. Special Promotions:
– Courses purchased during special promotions, sales, or with discount codes may be non-refundable or subject to different terms. Please refer to the specific terms and conditions of the promotion.

Additional Information

– Technical Issues:
– If you experience any technical difficulties accessing the course content, please contact our support team immediately. We will work to resolve the issue promptly. If the issue cannot be resolved, you may be eligible for a refund, even if outside the standard refund window.

– Changes to the Refund Policy:
– Engagrow reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website. It is recommended to review this policy periodically.

If you have any questions or need further assistance, please contact our support team at [support@engagrow.com]

Thank you for choosing Engagrow for your learning journey!

Engagrow Team